Australian Consumer Law and Faulty Products
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These rights apply in addition to any manufacturer warranty, voluntary warranty or change-of-mind returns policy.
If you believe a product is faulty or does not meet a consumer guarantee, please contact Sports Bras Direct with your order details and information about the issue. We may request photographs and, where necessary, ask that the product be returned so that we can assess the nature and cause of the reported problem before determining the appropriate remedy.
Products that can be posted or easily returned are to be returned by the customer for assessment. Please retain your postage receipt. If we confirm that the product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs already paid by you. If assessment confirms that the product does not have a problem covered by the Australian Consumer Law, those return postage costs will not ordinarily be reimbursed.
Consumer guarantees do not provide a remedy where the problem was caused by misuse, accidental damage, snagging, improper care or other damage caused after supply, rather than a failure of the product to meet a consumer guarantee.
If a product does not meet a consumer guarantee, the remedy available depends on the circumstances and whether the failure is major or minor. Where there is a major failure, the consumer may choose a refund or replacement. Where there is a minor failure, Sports Bras Direct is entitled to provide an appropriate remedy, such as a repair, within a reasonable time. If a minor failure cannot be remedied within a reasonable time, further rights may apply under the Australian Consumer Law.
Nothing in these Terms & Conditions, our Returns & Exchanges Policy, or any manufacturer warranty excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law